FAQ

Answers to common questions about the platform, its features, and usage.


Billing

What credits are included with Pro?

Pro includes $50 in monthly usage credits, refreshed at the start of each billing cycle. Credits apply to AI model usage in jams and agents before on-demand charges kick in. Higher tiers include larger monthly allowances — see Pricing for current plan details.

How do I contact support?

Use the Contact page, email support@nullshot.com, or join the Discord community. For billing questions, include your account email and any relevant invoice IDs from Account billing.

More questions

Additional documentation is on the way. In the meantime, start with Onboarding or reach out through the channels above.